Refund policy

We have a 2 day return policy, which means you have 2 days after receiving your item to get in touch and request a refund. Please contact us at hello@urban-pharm.com to start the process.  Please do not return products to us, especially if you haven't gotten in touch first.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.